Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Information you provide

When you submit an enquiry, request development details, arrange a discussion or contact our team, you may provide:

• Full name
• Phone or WhatsApp number
• Email address
• Country of residence
• Venture of interest
• Intended use of the property
• Preferred contact time
• Enquiry details, messages and other information you choose to share

Communications

We may retain relevant records of communications with you by email, telephone, WhatsApp or other channels you choose to use.

Technical information

When you access the website, our hosting and technical service providers may process information such as your IP address, browser type, device information, pages requested and technical logs necessary to deliver, maintain and secure the website.

Interactive features

If you use an interactive property guide, we may process the selections you make to display relevant information. Where an AI Guide is enabled, including as a beta feature, information submitted to it may also be processed to generate a response, as explained in the applicable feature notice.

Please do not submit passwords, banking credentials, identity-document numbers or other unnecessary sensitive information through general enquiry forms or the AI Guide.

2. How We Use Information

We use personal information for purposes connected with our website and development enquiries, including:

• Responding to questions and requests
• Sharing development information you have requested
• Coordinating conversations and site visits
• Following up on an enquiry
• Maintaining relevant communication records
• Operating and improving website functionality
• Protecting the website against misuse and security threats
• Meeting applicable legal and regulatory obligations

We process information on an appropriate basis under applicable law, including consent where required.

We do not use information provided solely for an enquiry to send unrelated promotional marketing without an appropriate legal basis.

Where you have chosen to receive broader updates, you may ask us to stop those communications.

3. Enquiry Forms and Communications

Website enquiry forms may use third-party services to transmit the information you submit to our team.

Our current website implementation uses FormSubmit to process enquiry submissions and deliver them to a designated email inbox. We also use email and telephone services to communicate with prospective customers.

If you choose to contact us through WhatsApp or another external platform, your interaction with that service will also be subject to the platform's own terms and privacy practices.

Submitting an enquiry does not require you to provide financial account information or identity documents.

4. Sharing Information

We may share relevant information with:

• Authorised Manasarovar personnel responsible for enquiries and customer communication
• Service providers supporting website hosting, form delivery, email and communications
• Technical service providers supporting interactive website features
• Professional advisers where reasonably necessary and lawful
• Regulatory authorities or other recipients where disclosure is required by applicable law

Service providers may process information on our behalf for the purposes described in this Policy.

We do not sell personal information to third parties for their independent marketing purposes.

5. International Processing

Because our website serves visitors in India and overseas, personal information may be processed through service providers operating in different jurisdictions.

Where cross-border processing occurs, we will address applicable legal requirements and safeguards.

6. Cookies and Similar Technologies

The website may use cookies, technical identifiers or similar technologies necessary for its operation, security and performance.

Third-party features and services may also process technical information when accessed.

Analytics and advertising technologies: No non-essential analytics or advertising cookies are currently used.

If we introduce additional analytics, advertising or optional tracking technologies, we will update this Policy and provide any choices or consent mechanisms required by applicable law.

You may also manage cookies through your browser settings. Restricting certain technologies can affect website functionality.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including managing enquiries, maintaining relevant communications and complying with applicable legal obligations.

Information that is no longer required will be deleted, anonymised or otherwise handled in accordance with our retention procedures and applicable law.

Enquiry records and related communications are generally retained for up to 24 months after our last communication with you, unless a longer period is required to meet legal, regulatory or contractual obligations, or to establish or defend legal claims. Where you become a customer, relevant records are retained for the period required by applicable law.

8. Information Security

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, alteration and loss.

These measures are reviewed in relation to the nature of the information processed and the services used.

No online transmission or storage method can be guaranteed to be completely secure.

9. Your Rights and Choices

Subject to applicable law, you may have rights to:

• Request information about how your personal data is processed
• Request correction or updating of inaccurate information
• Request erasure of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a question or grievance about the handling of your information

Withdrawing consent may affect our ability to provide communications or services that depend on that information. It will not affect processing that remains lawful under applicable requirements.

We may take reasonable steps to verify a request before acting on it.

To submit a privacy request, contact us using the details below.

10. Children's Privacy

The website is intended for adults exploring residential property and related information.

We do not knowingly seek personal information from children through our enquiry services. If we become aware of information collected in circumstances requiring deletion or other action under applicable law, we will take the appropriate steps.

11. External Websites

Our website may contain links to external websites, maps, messaging platforms or other services.

Their privacy practices are governed by their respective policies. We encourage you to review those policies before sharing information through an external service.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, information-handling practices or legal requirements.

The revised version will be published on this page with an updated date. Where applicable law requires additional notice or consent, we will take the necessary steps.

13. Contact and Privacy Enquiries

Manasarovar Infra Developers Private Limited

Email: sales@manasarovaram.com

India Desk: +91 80085 44010

For questions about this Policy, requests concerning your personal information or privacy-related grievances, please contact us using the details above.